Push & SMS alerts
for busy shops
No-shows cost your shop real money. Quewy keeps clients in the loop with free in-app push notifications — and sends an SMS for the moment that matters most, “you're up next,” so nobody misses their turn even with the app closed. Both are covered in your monthly price.
Why SMS reminders matter
Your clients lead busy lives. Between work, family, and everything in between, it's all too easy for someone to forget they've booked a slot — or lose track of where they are in the virtual queue. A quick, well-timed text message is the gentle nudge that brings them back through your door.
Text messages have an open rate of roughly 98%, compared to around 20% for emails. When a client receives an SMS from your shop, they read it — usually within three minutes. That immediacy makes SMS the single most effective channel for appointment reminders, queue updates, and last-minute changes.
Beyond reducing no-shows, SMS reminders also elevate the client experience. They feel looked after. They feel informed. And when it's time to rebook, they remember the shop that communicated clearly and professionally.
The real cost of no-shows
No-shows add up fast. Around 10–15% of barbershop and salon appointments don’t turn up. At fifty a week and £25 a cut, that’s over £3,000 a month gone.
98%
SMS open rate within 3 minutes
1 in 10
Appointments lost to no-shows
£3k+
What no-shows can cost a busy shop a month
Most aren’t deliberate. People just forget. A text at the right time brings them back, or lets you fill the slot from your waitlist.
SMS reminder templates that actually work
Every shop has its own personality, so Quewy lets you fully customise your message templates. Here are a few examples to get you started:
APPOINTMENT REMINDER — 2 HOURS BEFORE
"Hi Alex! Friendly reminder of your appointment today at 2:30 PM with Jordan. See you soon! 📅"
QUEUE UPDATE — IT'S ALMOST YOUR TURN
"Hey Alex! You're 3rd in the queue — estimated wait 15 mins. Keep an eye out for your 'head over now' message. 🎯"
HEAD OVER NOW — IT'S YOUR TURN
"Alex, it's time! Please head to the shop now so we can get you seen. Running a few minutes behind? Reply 'LATE' to let us know. ⏰"
POST-VISIT FEEDBACK
"Thanks for stopping by, Alex! How was your visit today? Reply with a rating 1–5 and let us know if we can do anything better next time. ⭐"
Every template supports dynamic variables — client name, stylist name, appointment time, queue position, and estimated wait — so each message feels personal, not robotic.
How Quewy automates the whole process
There's nothing to remember and nothing to send manually. Once a client joins your queue or books an appointment through Smart Scheduling, Quewy takes care of the rest — automatically, at exactly the right moment.
- Trigger-based sending. Reminders fire automatically based on queue position, appointment time, or any custom rule you set — no staff intervention needed.
- Two-way replies. Clients can reply "LATE" if they're delayed or "CANCEL" to free up the slot, and the queue re-shuffles instantly.
- Brand-matched sender. Messages come from your shop's name, not a random number — clients trust the source and open without hesitation.
- Post-visit feedback collection. A follow-up message invites clients to rate their experience, building your online reputation automatically.
- UK-based delivery. Quewy routes messages through reliable UK SMS gateways, so delivery is fast and dependable — no international routing delays.
Ready to cut down on no-shows?
Join the early adopter programme and start sending automated SMS reminders from day one. Limited spots available.
Join the Waitlist